Greenhouse and accessories
List of known issues and solutions.
Problem opening the vents, actuator jammed [INC-SER-001]
Date discovered : 01/01/2018
Criticality : low
Impact : all greenhouses
Description of the incident :
As the temperature rises, the automatic opening does not work.
Cause : Deterioration in winter, manufacturing issue.
Resolution : Check that the piston is not seized, add oil if needed.
Nozzles getting clogged [INC-SER-002]
Date discovered : 01/01/2018
Criticality : medium
Impact : all greenhouses
Description of the incident :
Some nozzles in the irrigation circuit get clogged and water no longer flows into the towers. The flow indicator propeller turns very slowly.
Cause : Old version of the filtration system, filter to be cleaned, air in the pipes, water level too low.
Resolution : Check that the water level is correct. Check that the purge valve is not open. Make sure the filter is siphoned and that the foam is properly cleaned. Also check that the screen filter is cleaned as well (with a small brush). Finally, air may be clogging the nozzles; in this case, simply tap the black pipes firmly. Clean the irrigation system by connecting your garden hose to the upward connector and pressurize the system for a few minutes. Activate the purge valve for a few seconds at the end of the cleaning. Clean the inside of the radial filter.
Door that slides poorly or comes off [INC-SER-003]
Date discovered : 07/03/2018
Criticality : medium
Impact : all greenhouses installed directly on the ground
Description of the incident :
Difficulty opening or closing the doors. The doors lose contact with the lower rail in some places.
Cause : Mechanisms that are not very tolerant of installations on soft ground.
Resolution : Check the levels on the greenhouse structure. If needed, slide thin wooden shims under the greenhouse to create better contact. Lubricate the moving parts to reduce friction. Install a locknut to replace the one on the door. Check that the door rollers are correctly in contact with the rail.
Tank deformation after filling [INC-SER-004]
Date discovered : 01/10/2018
Criticality : low
Impact : all greenhouses
Description of the incident :
Creases in some places on the tanks.
Cause : Incorrect positioning of the reinforcing wooden batten. Ground flatness issue.
Resolution : Position the wooden batten to ensure proper support. Screw the upper part of the tank directly to the structure.
Noisy air pump / aerator v.1 [INC-SER-006]
Date discovered : 01/09/2019
Criticality : low
Impact : greenhouses deployed since 01/07/2018
Description of the incident :
The air pump / aerator is abnormally noisy.
Cause : The housing is screwed too tightly, the pads are crushed and the plastic casing is in direct contact with the wooden structure and/or there is no tube on the air inlet.
Resolution : Loosen the wood screw slightly, add 20 to 30 cm of tube on the air inlet
Installation video
Unwanted presence of algae [INC-SER-007]
Date discovered : 01/09/2019
Criticality : medium
Impact : all greenhouses
Description of the incident :
Algae develop on all surfaces exposed to light.
Cause : Presence and proliferation of opportunistic algae.
Resolution : Use the UV lamp for longer periods (3 days non-stop). Cover the tanks with opaque boards. Add 3g of chelated iron to darken the water. Add the product Oxygen Vital.
Noisy fan [INC-SER-008]
Date discovered : 23/07/2019
Criticality : medium
Impact : greenhouses deployed since 01/07/2019
Description of the incident : The air extractor is too noisy.
Cause : The fan blades are not aligned. Supplier reference issue.
Resolution : Contact us by filling in this form. Support portal
Loss of sealing between the tanks [INC-SER-009]
Date discovered : 20/04/2020
Criticality : high
Impact : all greenhouses
Description of the incident : Excessive water loss
Cause : The seals between the two tanks are cracked.
Resolution :
Replace the seals and reinforce the sealing with glue.
If you have a greenhouse deployed before November 2019, you can request an update to the filtration/irrigation system.
Contact us by filling in this form. Support portal
Water loss in the City greenhouse [INC-SER-010]
Date discovered : 20/03/2019
Criticality : high
Impact : City greenhouse
Description of the incident : Excessive water loss
Cause : Presence of roots in the lower gutters
Resolution :
Remove the roots to restore water circulation.
Temperatures too high in the greenhouse during heatwaves [INC-SER-011]
Date discovered : 07/08/2020
Criticality : high
Impact : all greenhouses
Description of the incident : The temperature inside the greenhouse is above 40°C even with the double doors open and the shade cloth deployed.
Cause : Extreme heat during heatwaves causes a significant rise in temperature inside the greenhouse.
Resolution :
Remove 3 panes from the Family greenhouse and one pane from the City, using suitable suction cups.
Install a mister and run it for 5 sec every 10 min to lower the temperature.
Loss of sealing at the upper part of the radial filter [INC-SER-012]
Date discovered : 01/05/2021
Criticality : medium
Impact : all greenhouses
Description of the incident :
A trickle of water comes out of the upper part of the filter.
Cause : Screws not tightened properly, inner seal not seated correctly.
Resolution : Use a screwdriver to tighten the 4 screws to ensure sealing. Be careful not to overtighten (fragile thread). If the problem persists, remove the upper part to check the position of the inner seal.
Presence of mould on wood in contact with water or humidity [INC-SER-013]
Date discovered : 01/01/2019
Criticality : medium
Impact : all greenhouses
Description of the incident :
Mould appears on the wooden boards over time.
Cause : Humid environment, water discharged outside the tanks. Greenhouse poorly maintained.
Resolution : Sand the affected surfaces (100 or 120 grit paper recommended), apply a linseed oil-based oil to protect the structure.
Unbalanced water level between the tanks [INC-SER-014]
Date discovered : 01/01/2020
Criticality : medium
Impact : all greenhouses
Description of the incident :
One tank is more full than the other, the irrigation system is working normally
Cause : Tubing disconnected between the pump and the tanks. Presence of roots or debris in the sludge recovery tubes.
Resolution : Check the connection of all the tubes in the system. Remove the elements from the tanks to check that there are no blockages.
Problem with Pilot mode on the horticultural lighting LEDs [INC-SER-015]
Date discovered : 01/01/2022
Criticality : medium
Impact : all greenhouses equipped with the LED module
Description of the incident :
In Pilot mode, the LEDs do not switch off when night falls. Below 8°C and in dim light, a sensor on the board disables the LEDs to optimize energy use.
Cause : Wiring issue on the control board. Faulty or poorly positioned sensor (reflection from the greenhouse lighting or the surrounding environment provides too much light to the sensor to detect dim light).
Resolution : Avoid pointing the installed LEDs toward the sensor. Limit direct light around the greenhouse. Add a programmable switch to cut the power at night.
Water entering from outside the greenhouse [INC-SER-016]
Date discovered : 01/01/2020
Criticality : medium
Impact : all greenhouses
Description of the incident :
In heavy rain, water enters the greenhouse from beneath the foundation.
Cause : Irregularities in the concrete groundwork. Large concrete surfaces outside the greenhouse that channel water inside. Water accumulation outside the greenhouse. Overflows from the collectors spilling inward.
Resolution : Reinforce the sealing with a silicone or mastic seal under the foundation in dry weather. Add gravel on bare concrete surfaces inside the greenhouse. Limit water accumulation outside the greenhouse (drainage, drain, etc.).
Replacing the UV lamp in the radial filter [INC-SER-017]
Date discovered : 01/01/2020
Criticality : medium
Impact : all greenhouses
Description of the incident :
After several months of use, the UV lamp weakens or no longer works.
Cause : The UV lamp has reached the end of its service life. Loss of efficiency after long use.
Resolution : Order a new UV lamp from the online store and replace it. Depending on the lamp versions, replacing the ballast is also required.
Connecting the ballast to the UV lamp
Clogged nozzles due to the presence of roots in the filtration system [INC-SER-018]
Date discovered : 01/01/2022
Criticality : high
Impact : all greenhouses
Description of the incident :
Your tomato plants are developing roots all the way into the nozzles and throughout the irrigation system.
Cause : Too many tomato plants were planted in the tower and/or the last plant was installed too far down in the tower.
Resolution : Remove all affected nozzles. Remove the roots from the nozzles and from their housing. Perform a high-flow flush with mains water at the quick connector under the cannula. This will help remove root residues from the irrigation system. Put the clean nozzles back in place.
Presence of roots in the nozzle
[Diagnostic] Problem with the pump, flashing controller
Date discovered : 01/01/2017
Criticality : high
Impact : all greenhouses
Description of the incident :
The pump stops and the controller LEDs show an error code.
Cause : Power supply issue, operating issue, obstructed pump.
Resolution : Refer to the diagram below to resolve the problem. Switch the pump off and restart it to get it running again.
- Error code 1: electrical problem, check the power supply
- Error code 2: overheating, pump out of the water
- Error code 3: pump blocked, circulation problem: purge the filters, check the pipe connection
- Error code 4: no water in the pump
- Error code 5: electrical problem, check the power supply
To diagnose the source of the problem, feel free to disconnect the pipes at the filter inlet and outlet. Restart the pump after each reconnection to detect the faulty component.
DCP-5000 and DCP-6500 version: error codes and resolutions:
- Er01 : abnormal operating current, please check the line to the pump or controller for any short circuit.
- Er02 : controller overheating, please place the controller in a cool place and avoid any exposure or high temperature.
- Er03 : the pump is running dry, please check whether the water line is too low to fully submerge the water intake.
- Er04 : the impeller is blocked, please check whether there are objects stuck in the impeller or wiring errors.
- Er05 : abnormal input voltage, please check the supply voltage.
If you notice that the "Up", "Down", "Pause" buttons on the controller are not working, you may have accidentally locked the controller. In this case, you must press and hold the "Pause" button for 3 seconds to unlock the controller.
Display on the front panel
- P0XX indicates the power in watts.
- F0XX indicates the power percentage.
Updated about 4 hours ago