What you need to know

🌐 🇫🇷 FR · 🇬🇧 EN · 🇩🇪 DE

Do you want to install a connected greenhouse and join our Community of Pioneers? First of all, there is some essential information that we need to provide to you.

So READ THE FOLLOWING CAREFULLY:

1. Before the greenhouse arrives - preparation and checks

Prepare your site for the greenhouse installation.

i. You are responsible for choosing the greenhouse location. The greenhouse must be positioned in a well-lit, accessible, non-floodable area (upstream from any water runoff).

ii. A 230V single-phase electrical supply must be provided at the greenhouse location, with conduit, cabling or a chased channel specifically designed for outdoor use. The electrical connection must enter on the left-hand side at the greenhouse entrance, according to the plan below:

Maximum power in use

The greenhouse with all accessories and options activated (LED kit, heater, heating resistors, etc.) may require up to 3200W of power per period.

For comparison, a coffee machine or a vacuum cleaner can reach up to 2500W.

Please size the outdoor cable for connecting the greenhouse to your household installation accordingly: minimum 3x2.5mm² with a suitable electrical conduit.

iii. Water must be accessible in the greenhouse installation area for filling the tanks.

It is worthwhile using rainwater as much as possible to operate the greenhouse. With climate change, it is not uncommon to have several months without rainfall. We recommend planning for a total water storage capacity of 2000L at your installation site.

A water inlet can also be planned at the greenhouse to run a reverse osmosis unit if needed.

iv. If you are installing solar panels, it is important to study the greenhouse location in relation to sunlight exposure (watch out for shade cast by trees and buildings).

A connected greenhouse also requires some preparation. Do not neglect this preparatory work; it is essential, and without it the technician will not be able to carry out the installation.

Make sure you comply with planning regulations.

In France, you may be required to complete certain procedures before installing your greenhouse.

City: no declaration required Family: prior works declaration (Prior works declaration)

The usual response time for this declaration is 1 month (up to 3 months for an area located within the perimeter of a remarkable heritage site or near historic monuments). Also pay attention to specific rules if you are in a housing estate, a non-buildable agricultural zone, a flood zone, or if there are specific rules in your municipality (set by municipal by-law).

For any clarification, contact your representative to be supported with these procedures. Myfood cannot be held liable if dismantling becomes necessary.

2. Delivery under the right conditions

The delivery location and route must meet several specific criteria.

i. The products are packaged as “outside standard transport dimensions”, which is why they require a truck equipped with lifting gear to unload the pallets on arrival. These special trucks are rare and expensive, so the carrier organizes grouped deliveries by area to reduce costs, which explains the announced delivery times.

iii. We do our best to respect the delivery timeline, but certain weather conditions and road incidents may affect the schedule.

iv. The products are delivered to the delivery address you provided during the order process. Delivery means in front of your property or at the foot of your building.

v. In some cases where logistics require it, we will have to organize two separate deliveries (greenhouse and growing system).

A. Access.

Transport is included in the price for delivery in mainland France under standard receiving conditions (two-lane road, asphalt surface, gate width > 3.80m or kerbside delivery). Delivery with specific access requirements must be quoted separately.

i. For standard delivery, access must be possible for a semi-trailer truck, with enough space for unloading and for the delivery vehicle to manoeuvre away. Given the very bulky nature of our items, specific logistics resources must be deployed. Deliveries are generally made by 19-tonne trucks and therefore only locations accessible by road can be delivered to.

ii. To reach your home, there must absolutely be an access road at least 3.80 m wide. The carrier will only travel on asphalt or concrete roads, not stone or dirt tracks. The truck will position itself as close as possible to the unloading area accessible under the conditions stated here and without taking risks for people, property or infrastructure.

iii. Please send us photos and a short video showing the street and access to your property.

B. Delivery with tail lift and pallet truck.

Our semi-trailer sets are equipped with handling equipment for unloading.

i. The ground surface between the pavement and this storage area must be suitable for pallet transport. Please note that if the property entrance is gravel or any other impractical surface, the pallets will remain on the pavement (the pallet truck cannot be used on gravelled or sloping ground). In this case, moving the pallet between the drop-off point and the storage location remains the responsibility of the recipient.

ii. Delivery must take place no later than within 8 weeks after the quotation is signed and once the approval notice for the prior works declaration has been received. Monthly storage fees will apply if the customer postpones the delivery date. Payment for the equipment is due as soon as delivery has been completed. Please note that late payment may cause the installation to be postponed.

iii. The road must be asphalted to allow the truck to turn around easily.

iv. Dimensions and weight of the pallets

For information, to help you prepare your storage space, you will find below the packing details for your greenhouse:

FAMILY :

Here is a video to visualize the pallets: Overview of a greenhouse delivery

1. Aquaponics pallet (360 kg) 1600x1150x1500mm
2. Greenhouse pallet (700 kg) 780x900x2320mm
3. Table + wood package (40 kg) 2000x300x300mm

Options (modules) depending on your order:

4. Floor pallet (Wood floor module) (285 kg) 2010x1200x530mm
5. Stove pallet (Winter module) (130 kg) 1020x410x990mm
6. Compost pallet (Perma module) (440 kg) 1300x1000x1000mm
7. Solar panels and batteries pallet (Solar module) (230 kg) 800x720x1850mm
8. Insulation panels box (Insulation module) (44 kg) 2010x750x140mm
9. Microalgae pallet (Spirulina module) (110 kg) 1200x800x1400mm

The packing may be modified, subject to available stock and destination.

CITY :

1. Package 1 = L 1,50m, w 1,10m, H 2,05m (485kg)
2. Package 2 = L 240cm, w 21cm, H 21cm (23kg)

Option (signature) depending on your order:

1. Screw platform

The packing may be modified, subject to available stock and destination.

C. Unloading.

Unloading must be carried out in the presence of the customer unless otherwise agreed.

i. Leave it to the pros! It is not your job to unload. To avoid injury or damage to the equipment, do not help unload and do not carry anything. If anything breaks, you would also be held responsible.

ii. Do not start unpacking. You must not unpalletize or open the packages, unless this has been agreed with the Myfood team.

iii. Reservations. If you notice defective or open packaging, damaged or broken parts, immediately write precise reservations on the delivery note that the carrier will ask you to sign. Check visually that the number of packages matches the number indicated. Any major tears in the plastic film that could lead to damage must be mentioned on the delivery note and confirmed by the driver. In the event of damage or if you have any doubt about the condition of the goods, contact us and immediately issue reservations on the document provided by the carrier, requesting the driver's countersignature.

To be valid, reservations must be:

• written: made at the time of delivery on the delivery note
• precise: describing the delivery anomalies and the damage suffered by the goods (and not only by the packaging) with the reference or name of the affected parts
• complete: only the damage mentioned in the reservations will be considered as existing at the time of delivery
• confirmed in writing within 3 clear days if they were challenged by our driver and in all cases for consignments of 3 tonnes and more

Finally, it is essential to take photos of the goods in order to simplify the resolution of any dispute.

Our kits follow a rigorous control process that limits errors or omissions.

D. Storage of pallets between delivery and the start of installation.

i. If you have subscribed to a paid installation, you must provide a storage location for the goods less than 20 metres from the greenhouse installation site. If the distance is greater or more complicated (stairs, slope, crossing through the house, etc.), please discuss this with your Myfood advisor because it is important to plan for it in your project. If applicable, unplanned handling services will be billed at 80€ excl. VAT per hour of labour. The risk is also that the installation may not be completed within the planned time. In that case, our installer will have to leave the site and rescheduling may be invoiced.

ii. From the moment of delivery, you are the owner and therefore responsible for the greenhouse and the equipment.

iii. The pallet containing the greenhouse glass and profiles must ABSOLUTELY be stored flat.

▶️ Storage video: https://www.youtube.com/watch?v=Awbh4V9QDmE

3. With your installer

Please be present to welcome your installer on the agreed appointment day.

i. Except in cases of force majeure, your installer is required to respect the agreed arrival time. Please be there to welcome them and show them the storage and installation location. If the customer is absent without prior notice and cannot be reached, the installer will wait 30 minutes. Beyond that, the installation will be postponed, which may result in additional costs.

ii. Please inform the installer of any special features of the installation site or any specific precautions to take: difficult access (GPS coordinates to be provided), dangerous access, site regulations, alarms, items not to touch, etc.

iii. The greenhouse location must be clearly marked out to make the installer's work easier.

iv. Together with your installer, you will complete an acceptance report before work starts and after work is completed.

Regarding the report before work starts, it is completed by the installer, including in particular the following information:

• ground ready / not ready,
• flood zone,
• insufficient space on the sides for passage and handling, (leave a minimum of 50cm of passage during installation)
• presence of trees, difficult access,
• presence of animals to monitor,
• presence of children on site,
• presence and storage of equipment
• etc.

It is then your responsibility to sign it, in which case you accept any fees and additional costs that may arise. Please also add your own reservations (limitations and points of attention, areas to avoid, specific instructions).

You may also refuse to sign this report if you do not agree with the findings recorded by the installer. In that case, the installer will leave without installing the greenhouse. However, make sure to contact your Myfood representative before making any decision.

Regarding the report after work is completed, you may declare any damage caused by the installer (damaged lawn, scratched wall, damaged furniture, missing equipment, other disputes, etc.), and you must indicate that the greenhouse is functioning properly.

v. Assembly cannot be carried out in severe frost, if the ground is waterlogged, or if it has been recently turned over. Advice: if frost is forecast, cover the installation area with a tarpaulin. This may help you avoid a possible postponement.

vi. For regions exposed to strong and frequent winds (coastline, mountains, valley), the greenhouse location should aim to limit direct exposure to disturbances. A specific anchoring solution may be offered to strengthen the greenhouse's long-term stability.

vii. Packaging, cardboard and pallets will not be taken back. Please manage the waste yourself. Note that you can subscribe to a waste removal option from Myfood at a rate of 200€ excl. VAT.

4. After greenhouse installation (the adventure begins!)

Myfood trains and informs you.

At the end of the installation, our installers carry out a full functional test.

Technical training on how to use our greenhouses is provided remotely:

i. Before and after installation, you can consult the wiki, a collaborative encyclopedia that comprehensively gathers all greenhouse information. ii. When your greenhouse is delivered, we provide you with a starter box containing all the useful accessories for maintenance and best practices. iii. From the moment the greenhouse is installed, you have access to your connected dashboard, training videos, as well as the Teams collaboration platform to exchange with the Pioneers and receive their advice and tips. iv. We also regularly organize webinars (online conferences) to exchange with the whole Community. v. The team of agronomists supervises all installed greenhouses and may contact you to support you in your experience.

If you have any questions at all, feel free to share your questions, photos, etc. directly on the online community.

Essential safety instructions

In the starter box, you will find detailed safety instructions to follow.

From now on, we would like to draw your attention to the following points of vigilance:

• Monitor the greenhouse humidity level to prevent equipment and plants from rotting,
• The greenhouse is made of glass, so be careful of broken glass,
• Watch where you step; a fall inside the greenhouse can be dangerous,
• If you have children, be extremely vigilant when leaving the doors open, and provide a padlock to close access to the greenhouse (there is in fact a risk of drowning or immersion shock)

Commitments and maintenance

If the system is not maintained in accordance with our recommendations, the risks may be as follows:

• Plants may show signs of disease, grow slowly, decline or even die.
• Fish may also show signs of weakness or even die.
• Fish may jump out of the tanks.

Please note that Myfood cannot be held responsible for the risks stated above. We are required to provide Pioneers with all the information and support necessary to resolve identified malfunctions.

5. The schedule: from signing the quotation to the first shoots

Schedule (English): Link Planning (German): Link

6. Product warranties

Our products are covered by several warranties:

• Legal warranties in the event of hidden defects, non-compliance or defects.
• Commercial warranties, which vary depending on the products.

The City greenhouse and the Family greenhouse are covered by a 12-year declining warranty against manufacturing defects, subject to assembly in accordance with the instructions and/or installation video. On moving parts, such as door wheels and hinges, we offer a 2-year declining warranty. We replace free of charge any component that does not meet standard requirements. This warranty covers all damage caused by material and workmanship defects. This warranty is granted to the original owner and is not transferable. This warranty excludes any damage caused by improper and irresponsible use or any damage caused by exceptional natural phenomena. The warranty does not apply to glazing. The growing system (tank, table, wooden structure, irrigation and filtration system, electrical box, measuring box, ventilation, air pump / aerator) is covered by a 2-year warranty.

The growing towers are guaranteed for 20 years, while their foam is guaranteed for 2 years.

Optional modules (comfort, winter, solar, habitat, insulation, finishing, lighting, spirulina, water collectors, screw platform modules) are guaranteed for 2 years. The perma module is guaranteed for 5 years. The solar panels are guaranteed for 12 years (with a 25-year linear power warranty).

Our warranty covers parts, but not labour. Repair services are billed as a flat rate, on quotation.

Greenhouse watertightness The greenhouse is designed to operate in a humid environment. Water splashes or infiltration inside may occur. An internal gutter collects condensation from the glass and drains it outside. Water may occasionally run onto the floor or onto growing elements. These elements are designed to withstand humidity and water splashes. No guarantee of total watertightness can be given in this respect.

7. Research and development

Our solutions are part of a research and development approach.

Our goal is the continuous improvement of knowledge in agroecology and aquaponics (through data collection and interpretation). Through deployed installations, we aim to bring further technical improvements to the product (growing system, bioclimatic control, etc.) and to the process (vertical agriculture, aquaponics, bioponics, permaculture).

In this respect, by purchasing a connected greenhouse, you contribute to this approach. Within this framework, you are producers of information and accept that data may be used to improve knowledge and optimize our products.

You also accept, to a certain extent, the uncertainties regarding the agricultural production results of the connected greenhouse. You also accept that Myfood may, after installation, come and make improvements to your greenhouse or correct problems that may arise during use of the equipment.

Software and hardware updates

All Pioneers who have joined the community have free access to the software, enabling them to benefit from an experience that is constantly renewed and improved. Successive updates and the continuous improvement of the software and database do not involve any new charges.

In addition, the purchase of hardware updates and new module versions is offered when our solutions evolve. However, acquiring this equipment is in no way mandatory: if you do not wish to benefit from it, you can continue using your greenhouse as it is.

Eco-responsible approach toward equipment

When updating electronic equipment, you have the option of sending the old components back to us. They will be recovered or recycled.

Use of products not supported by our teams

You may of course use third-party products (seeds, fish, supplements, etc.).

However, we do not recommend it, for three reasons:

• you will not be able to invoke the warranty if a problem occurs in the greenhouse following the use of external products or equipment
• this excludes our liability if damage is caused by the use of these products or equipment
• our support will not be relevant for third-party items

8. Safety data sheet

Before starting, please take note of the safety information to follow when using our products.

• PH-DOWN
• CALCIUM-APICAL
• FER-FOLIAREL
• MAGNESIUM-EPSOTOP
• MICRONUTRIMENT-OLIGOMIX
• POTASSIUM-BICARBONATE
• POTASSIUM-SOLUSOP
• ROCKWOOD
• SULFATE-AMMONIUM-CRISTALLISE
• FLEXPLUG
• FERTILIGENE COLZA

9. Miscellaneous

Image rights

By becoming a Pioneer at Myfood, you agree that the company may use photos posted on the Teams channel as well as photos taken with your agreement on its communication materials.

Insurance

To protect your greenhouse against all risks (accidental glass breakage, storm, etc.), we strongly recommend that you insure your greenhouse.

The whole team wishes you success in this new life experience.